Complaints and Escalation Process

We aim to give outstanding service to all of our clients. However from time to time issues do arise. E2E are committed to resolving any issues as quickly and efficiently as possible. We also recognise that in certain circumstances issues can arise that need to be escalated. The following information is how to contact us, and what to do if you have a complaint or should you need to use the escalation process.

Step one: how to contact us

If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from your first point of contact, you may send your complaint in writing or by email to:

Nadine Saxon
Office Manager
E2E Solutions Ltd
13 Ensign Business Centre,
Westwood Way
Coventry
CV4 8JA

Email: nadine.saxon@e2esolutions.co.uk

You should expect to receive a response to your query within five working days of us receiving your correspondence.

Step two: what we will do

On receipt of your complaint our Office Manager will thoroughly investigate any issues raised and propose a course of action for resolution.

Step three: if you are not satisfied

If you are not satisfied with the action we plan to take, you should request that your complaint be referred to the Managing Director.

You should expect to receive a response to your query within five working days of the Managing Director receiving your correspondence.

Step four: what we will do

On receipt of your complaint our Managing Director will thoroughly investigate any issues raised and propose a course of action for resolution.

Contact information

We are happy to answer any questions you may have regarding E2E Solutions Ltd. Please note that any discussions with the company are treated in strictest confidence, so we may need to ask you security questions to confirm that we are speaking to the right person.

 

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